N3 Test support
Questions or problems? Email support@japanesetest.app — we reply within 2 business days (Japan time). Please include the line about your app version shown on the Account screen (👤).
How do the free sections work?
Sign in with Apple or Google, and you can take 3 randomly chosen sections in any 24 hours, with ads. You need to sign in to take free sections: the free limit is counted on your account.
What is a credit?
1 credit unlocks 1 section of your choice for good, with no ads; 3 credits unlock a whole test (only the sections you do not have yet use credits). Credits are a one-time purchase — no subscription, no automatic renewal — and they never expire. Packs start at ¥100 (prices in Japan).
What is the 30-day no-ads pass?
It turns off all ads in the app for 30 days from purchase (¥500 in Japan). It does not renew automatically; buying it again adds 30 days. It does not add free sections.
Why are some explanations locked?
In free sections, explanations of missed questions on the results screen open 10 at a time each time you watch a short ad. All explanations are shown for sections unlocked with credits and while the no-ads pass is active.
I paid, but my credits are missing.
Sign in with the account you bought with, open Credit packs and tap Restore purchases at the bottom. If you pay at a convenience store, the credits are added once the payment is completed — please do not buy again. If they still do not appear, email us with the date of purchase.
I have a new phone.
Install N3 Test and sign in the same way as before (Apple or Google). Your credits, unlocked sections, no-ads pass and synced results come back.
Can I get a refund?
Refunds are handled by Apple or Google under their refund process. If the store cannot refund you, please email us.
How do I delete my account?
In the app: Account (👤) → Delete account, or by email — see the Delete account page. Deleting your account also deletes all your credits (used or not), unlocked sections and any remaining no-ads days; they cannot be restored.
Is the score official?
No. The score is an estimate for practice; official scores are scaled.